Sales regulations

online store faretti.pl

 

Chapter 1. General provisions

§ 1

The Regulations specify:

the rules for concluding contracts for the purchase of the Goods on the website of the faretti.pl online store,

Seller's liabilities towards the Customer,

Customer rights and obligations arising from the implementation of the Purchase Sale Agreement, including the rules of complaint procedure.

faretti.pl is an online store, available in the domain faretti.pl, run by P.H.U. "SPRINT" Henryk Pędzik with headquarters in Nysa, Ul. Piłsudskiego 23, 48-303 Nysa,, NIP 753-105-45-12, REGON 531352618

All Goods available in the online store faretti.pl are brand new, free from physical and legal defects, and have been legally placed on the Polish market.

All prices given in the faretti.pl online shop are gross prices (including VAT).

A VAT invoice or a non-fiscal receipt is issued by the Seller for each item sold. When placing an order, the customer is obliged to indicate whether a VAT invoice or a non-fiscal receipt should be issued for the good.

The non-fiscal paragon is sent electronically.

The VAT invoice may be delivered electronically to the e-mail address provided by the Customer, unless the Customer clearly indicates that the VAT invoice should be delivered in a traditional form.

§ 2

The terms used in these Regulations mean:

Price list - a list of the goods sold by the faretti.pl online store with prices.

Client - a natural person, a legal person or an organizational unit without legal personality, which enters into a purchase agreement for the sale of goods with an online store faretti.pl.

Account created in the online store faretti.pl. Customer's profile, in which data and customer information about its activities in the online store faretti.pl are collected.

Regulations - the following Regulations for the sale of the faretti.pl online store.

Seller - P.H.U. "SPRINT" Henryk Pędzik with headquarters in Nysa, Ul. Piłsudskiego 23, 48-303 Nysa,, NIP 753-105-45-12, REGON 531352618

Agreement - Contract for the purchase of the sale of Goods, concluded through the online store faretti.pl between the Customer and the Seller.

Goods - every item that is sold by the online store faretti.pl. The full range of products is available on the faretti.pl website

2. With regard to the Customer's person:

a) in the case of natural persons - the client may only be a person with full legal capacity,

b) in the case of a legal person and an organizational unit without legal personality, all activities of this entity may be performed only by a person who is authorized to perform all activities on behalf of that entity in accordance with the rules of representation.

§ 3

The customer has the option of using the online store faretti.pl by registering and thus creating an Account in which data and information about the customer are collected about his activities in the online store faretti.pl.

In order to register the creation of an Account, the Customer fills out the registration form by providing the following data:

e-mail adress,

password to login

The e-mail address of the Customer placed in the registration form will be sent a message indicating the manner of confirmation of registration and other information required by law.

At the moment of confirming the registration, an agreement is concluded to keep the Account between the Customer and the Seller, the subject of which are the services provided by the Seller on the terms specified in the Regulations.

After confirming the registration, the customer can edit his profile by placing his or her name in the appropriate tabs.

The customer may agree to receive information about new products and promotions (newsletter) on a voluntary basis.

Chapter 2. Orders and conclusion of the contract

§ 4

The information on the website of the faretti.pl online store does not constitute an offer within the meaning of the Civil Code.

By placing an order using the mechanisms available on the website of the faretti.pl online store, the Customer places an offer to buy a specific Good under the conditions specified in the description of the Good.

Orders can be made by purchasing the Goods via the online store faretti.pl.

The condition of the order is the provision by the customer of data allowing verification of the customer and the recipient of the good.

The seller reserves the right to refuse the order, limit the method of payment or request prepayment in case the order raises reasonable doubts as to the truth and reliability of the given data or method of payment.

If the customer chose an instant transfer, and does not pay within 5 business days and does not contact the store with information about a possible delay, such an order will be canceled.

Regardless of how the order is made, the Seller and the Customer are bound by the information contained on the online store faretti.pl at the purchased Goods at the time of order, in particular: its price, characteristics of the product, its features, components included in the kit, and Delivery method.

§ 5

The Customer purchasing the Goods via the online store faretti.pl, after the final selection of the Goods to be purchased, is directed to the online form used to place orders in the online store.

The customer is obliged to:

the size of the Goods,

the number of pieces of the Goods.

3. After placing an order through the online store faretti.pl, the Customer is obliged to confirm:

Markings and values ​​of the ordered Goods,

The chosen method of delivery,

The chosen method of payment.

§ 6

For the ordered Goods, the Seller charges the price according to the prices contained on the online store faretti.pl at the time of placing the order.

The entity providing online payment services is Blue Media S.A.

Available payment methods that you can use to pay:

Credit cards:

Visa

Visa Electron

MasterCard

MasterCard Electronic

Maestro

Payments are processed by PayLane sp. O.o. with headquarters in Gdańsk at ul. Norwida 4, postal code: 80-280, KRS: 0000227278.

In the event of the need to return funds for the transaction made by the customer with the card

payment seller made a refund to the bank account assigned to

the payment card of the Ordering Party.

In the case of card payments, the order processing time is counted from the positive transaction authorization.

If the customer selects the method of payment by bank transfer or payment card, the time of order processing is counted from the date of crediting the Seller's bank account or settlement account.

The online store faretti.pl offers the possibility of delivering the purchased goods via courier or via Poczta Polska (courier or postal service).

§ 7

The ordering form consists of sub-forms used to determine:

Customer data (name / surname)

Providing the Customer's phone number,

Confirmation of the Customer's e-mail address

User account type - private person / company,

Customer's address,

Acceptance of the provisions of these Regulations.

A correctly filled order form requires the completion of all fields marked with an asterisk

The seller is not responsible for providing the data that is not in compliance with the reality by the Buyer.

Accepting all data by the customer, marking the transaction formally and the order is registered in the system as accepted for execution.

Once the order has been confirmed, the Sales Agreement is effectively concluded between the faretti.pl online store and the Customer.

The seller has the right to put the store's logo on graphic designs.

Chapter 3. The right to resign from the order

§ 8

The customer has the right to resign from the order until the Goods are sent.

In order to exercise the right to resign from the order, the Customer is obliged to notify the Seller by phone or e-mail about the use of the above. rights.

In the event of prepayment and resignation, the refund of the paid money to the given account of the Customer takes place immediately, at the latest within 10 working days. The waiting time for a return depends on the manner of its implementation.

§ 9

1. In the absence of ordered goods in stock, the Seller reserves the right to withdraw from the Sales Agreement or its partial implementation, at the same time informing the Customer about it, presenting possible variants to choose from:

a. expected availability of the article,

b. anticipated waiting period,

c. replacement product

2. In the situation described in sub-paragraph 1, the Customer is entitled to withdraw from the Agreement and return the settled amount, regardless of the variants presented by the Seller.

 

Chapter 4. Performance of the contract

§ 10

The ordered Goods along with the confirmation of the conclusion of the contract shall be delivered to the Customer in the manner indicated by the Customer and in the place indicated by the Customer when placing the order.

Ordered goods are delivered to the customer immediately, however, the period may be from 2 to 14 working days, counting from the date of confirmation of the order, unless a different date is set.

The time of delivery depends on the carrier.

The Seller has the right to demand the return of the return shipping costs from the Customer if he sends the ordered Goods to the address indicated in the order and the Customer will not collect it. The customer may release himself from responsibility by showing that he has not received the parcel without fault.

§ 11

In a situation where the delivered goods by the supplier has traces of use, the customer should first of all require the carrier to prepare an appropriate protocol.

The client in the situation described in paragraph 1 should direct the complaint to the carrier.

Irrespective of the right to complaint addressed to the carrier of the Goods, the Customer has the right to direct his claims to the Seller.

§ 12

In the case of non-compliance of the given data, the Seller has the right to refuse to process the order, which the Customer is immediately informed about.

In special situations, the Seller has the right to refuse to process the order, which the Customer is immediately informed about.

 

Chapter 5. Quality guarantee of the Goods

§ 13

The Seller guarantees that all offered Goods are of legal origin. The product has a warranty assigned from a given manufacturer, what is the customer is informed on receipt or alternatively via e-mail.

There is a 2 (two) year warranty on the Goods purchased from the Seller.

The guarantee for the sold Goods does not exclude, limit or suspend the Customer's rights under the Act on special terms of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176 of 2002)

Chapter 6. The right to withdraw from the contract

§ 14

The customer, upon receipt of the ordered Goods has the right to withdraw from the contract without giving any reason.

In order to exercise the right to withdraw from the contract, the Customer is obliged to submit a relevant declaration of withdrawal from the contract within 14 days from the date of receipt of the ordered goods and send them to the Seller's address along with the returned goods.

The cost of returning the Goods to the Seller in the event of withdrawal from the agreement concluded at a distance shall be borne by the Customer, unless the Seller agreed to bear it - after prior contact.

The Customer withdrawing from the contract should not only refund the price of the Good, but also the cost of shipping it incurred on the purchase (shipping items from the Seller to the Customer) - up to the lowest shipping option available in the offer.

§ 15

In the event of withdrawal from the contract, the contract is considered void and the customer is released from any obligations.

The Seller shall promptly, no later than within 14 days from the date of receipt of the Customer's statement of withdrawal from the contract together with the ordered Goods, return to the Customer all payments made by him, including the cost of delivering the goods.

The Seller shall refund the payment using the same method of payment as that used by the Customer, unless he expressly agrees to a different method of return, which does not entail any costs for him.

 

Chapter 7. Protection of personal data

§ 16

Customer data may be used only for the purpose and on the terms set out in the Act of 29 August 1997. about personal data protection.

The Seller ensures strict protection of personal data provided by the Customer and use them exclusively for the purposes related to orders and promotions of the store.

By placing an order and submitting his personal data, the Customer agrees to the use of these data under the terms of the Act and these Regulations.

 

Chapter 8. Complaint proceedings

§ 17

The Customer has the right to complain about the Goods, depending on the occurrence of the defect of the Goods.

By exercising the right to complaint, the customer is obliged to choose the basis for submitting a complaint:

 

 warranty (if it has been granted)

 guarantee.

In order to exercise the right to complain about the Goods, the Customer is obliged to deliver the defective goods to the Seller's address at their own expense.

After choosing the right on the basis of which the complaint will be made, the Customer is obliged to accurately describe the defect of the Goods and specify the request in accordance with the possible choices provided for the given procedure (warranty or warranty).

The customer is obliged to submit a complaint in writing

To submit a complaint, you need proof of purchase - a receipt or invoice or other proof of the transaction.

§ 18

Claims for faulty goods may be submitted by the Customer to the Seller, where he has voluntarily determined his obligations and their duration.

§ 19

If the Customer, as the basis for pursuing his claims, has chosen a warranty, then the Seller's liability for defective Goods lasts 2 years from the date of its issue.

The customer is obliged to notify the Seller about the defect and specify his demand within the warranty within one year of its being noticed.

In the event that the Customer exceeds the one-year deadline from the date of detecting the defect, the claim claim expires.

§ 20

The seller has 14 days to respond to the complaint.

If the Seller does not respond to the complaint under the provisions of paragraph 1 time, then it considers the client's request justified.

As a result of a complaint lodged as part of the warranty, the Seller may make:

a. repairing the Goods,

b. exchange of the Goods,

c. lowering the price of the Goods,

d. withdrawal from the contract

4. The customer has the right to demand a price reduction or withdrawal from the contract, unless the Seller promptly and without excessive inconvenience for the Customer exchanges the defective Product for one free of defects or removes the defect.

5. In each of the above cases, when the fulfillment of Customer's requests is connected with the delivery of a new or repaired Goods, the costs of delivery shall be borne by the Seller.

6. Regardless of the method of exercising the right to complaint, the Customer has the right to demand from the Seller compensation for the damage he suffered due to the purchase of the defective product.

 

Chapter 9. Final provisions.

§ 21

In matters not covered by these Regulations, the provisions of Polish law shall apply.

Settlement of any disputes arising between the Seller and the Customer who is a Consumer is subject to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

 § 22

Regulations come into force on 01/03/2018

Seller reserves the right to change the Regulations, which come into force on the day of their publication on the website of the online store. For contracts concluded before the amendment of the Regulations, the version of the Regulations in force on the date of placing the Order by the Customer shall apply.